Frequently Asked Questions (FAQ)

Last updated: July 4, 2026

1. Orders & Payments

How can I contact Vibe Vault customer service?

You can contact our support team via email at info@vibe-vaultco.com. We operate Monday through Friday from 9:00 AM to 5:00 PM (EST) and generally respond within 24–48 business hours.

Can I change or cancel my order after it has been placed?

To maintain fast delivery speeds, order data is sent to our fulfillment centers almost immediately. You can request changes or cancellations on the day of your purchase until our daily cut-off time at 5:00 PM (EST). After this cut-off, the order is already locked in our international logistics pipeline and cannot be modified or stopped.

2. Shipping & Delivery

Do you ship worldwide?

No, we specialize exclusively in the US market. We only offer shipping to customers located within the United States.

Where do my products ship from?

To bring you the most competitive pricing and keep up with global inventory demands, our items are fulfilled and dispatched directly from our international partner manufacturing facilities.

How long will it take for my order to arrive?

Our delivery framework features two main structural phases:
• Processing Time: 1–3 business days (quality checks, packaging, and sorting).
• Transit Time: 7–10 business days for delivery to your US address.
You will receive an automated email containing custom tracking information as soon as your parcel ships.

3. Returns & Refunds

What is your return policy for a change of mind or wrong sizes?

We offer a 30-day return guarantee from the date your package is marked as delivered. Items returned due to buyer's remorse or wrong variant selection must be strictly unused, unwashed, unworn, and inside their intact original retail packaging with all manufacturer tags attached. For all voluntary returns, the customer is responsible for covering all return shipping fees to our designated warehouse.

What happens if my item arrives damaged, defective, or broken?

We stand behind our quality. If an item arrives compromised, please contact us within 48 hours of delivery at info@vibe-vaultco.com. Send over your order number along with clear photos or video proof of the damage. Once verified, we will arrange a free replacement or a 100% full refund at no extra cost to you.

Can I mail my return package to your corporate address in Buffalo, Wyoming?

Absolutely not. Our administrative PMB office in Wyoming does not house inventory and cannot accept or log physical consumer parcels. Any packages sent there without clear, written authorization from our support desk will be rejected or lost. Please always email us first to receive the correct international warehouse return address.

When will I see my refund on my bank statement?

Once your return package is delivered to our warehouse and inspected, we will issue your refund back to your original payment method within 7 business days. Local banks and credit networks may require an additional 3–5 processing days to reflect the balance on your account.