Refund & Return Policy

Last updated: July 4, 2026

Thank you for shopping at Vibe Vault (www.vibe-vaultco.com). We want you to be completely satisfied with your purchase. Because we ship our products directly from our international fulfillment centers to offer you the best possible prices, we have established a clear and fair return policy. Please read the terms below carefully before initiating a return.

1. Return Eligibility (Change of Mind)

If you are returning an item due to a change of mind, buyer's remorse, or choosing the wrong variant/size, the item must meet the following strict criteria to qualify for a refund:

• The item must be completely unused, unworn, and unwashed.
• The item must be in its original, unaltered packaging with all original tags, labels, and inserts intact.
• Items showing signs of wear, cosmetics, perfumes, or pet hair will be rejected and cannot be refunded.

2. Return Shipping Costs

For all voluntary or "change of mind" returns, **the customer is responsible for covering all return shipping fees** to our designated international fulfillment facility. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Original shipping fees (if any) are strictly non-refundable.

3. Damaged, Defective, or Incorrect Items

If an item arrives **damaged, broken, defective, or if you received the completely wrong item**, we will make it right immediately at zero extra cost to you.

Please inspect your order as soon as it arrives. If there is an issue, contact us within 48 hours of delivery at info@vibe-vaultco.com with your order number and **clear photographic or video proof** of the defect or damage. Once our team verifies the issue, we will issue a free replacement or a 100% full refund.

4. How to Initiate a Return

To start a return request, please follow these steps:

1. Email us at info@vibe-vaultco.com with your Order Number and the reason for your return.
2. Our customer support team will review your request and, if eligible, provide you with the authorized warehouse return address and specific packaging instructions.
3. Ship the package using a trackable carrier and reply to our email with your return tracking information.

5. Refund Processing and Timelines

Once your return package is safely received and inspected at our facility to verify its original condition, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment card or method within 7 business days. Please note that banks or payment providers may take an additional 3–5 business days to post the balance to your account.